Digital delivery, and what that means for refunds.

MARS — Montex Alpha Rail System is a digital product delivered immediately upon purchase. Once you have received access, the product has been supplied in full and cannot be returned in any meaningful sense — you retain the files, the formulas, and the documentation regardless of any refund.

For this reason, and in common with the digital goods industry generally, we do not offer refunds for change of mind, for buyer's remorse, or because you decided after purchase that you would rather not have bought it.

Consumer law in many jurisdictions — including the UK and the EU — gives you a cooling-off period during which you may cancel a distance purchase. That right can be lost for digital content where you expressly consent to immediate delivery and acknowledge that you thereby lose the right to cancel.

At checkout you will be asked to give that consent and that acknowledgement. If you give it and then access the product, your cooling-off right is extinguished. If you would prefer to preserve it, do not consent to immediate delivery and do not download the files — contact us instead and we will arrange delivery at the end of the cooling-off period.

Nothing in this policy removes or limits a statutory right you have that cannot lawfully be excluded. Where local consumer law gives you more than this policy does, local law governs.

We will issue a full refund, without argument, in each of these cases:

To be direct about it, so that nobody is surprised later:

If you purchased MARS Lite and want the full system, contact us. We would rather you were on the right tier than that you paid twice for overlapping material, and we will do what is fair. If you purchased the wrong edition entirely and have not yet accessed it, tell us promptly and we will sort it out.

Email billing@montexalpharail.com from the address you purchased with. Tell us your order reference, what happened, and what you would like us to do. If your request falls within the cases above we will process it promptly to the original payment method; refunds ordinarily appear within the timeframe set by your bank or card issuer, which is outside our control.

If your request falls outside those cases, we will tell you honestly and explain why, rather than ignoring you.

If you have a problem, contact us first. A chargeback raised without contacting us costs us a fee and a dispute regardless of merit, and where a chargeback is raised in bad faith after the product has been accessed we reserve the right to terminate the licence and to contest the dispute with evidence of delivery and use.